Shipping policy

Thank you for shopping with Shadow Collectibles LLC.

We strive to process and ship all orders as quickly and securely as possible.

Order Processing Time

Orders are typically processed within 2 business days after payment is received.

Business days do not include weekends or holidays.

During high-volume release periods, holidays, product launches, or promotional events, processing times may be slightly extended.

Shipping Methods

We ship orders using trusted carriers such as:

  • USPS
  • UPS
  • FedEx

Shipping options and rates are calculated at checkout based on order size, weight, destination, and selected shipping method.

Tracking Information

Tracking information will be provided by email once your order has shipped.

Please allow up to 24 hours for tracking updates to appear after shipment.

Shipping Delays

Delivery times are estimates only and are not guaranteed.

Shadow Collectibles LLC is not responsible for delays caused by:

  • Shipping carriers
  • Weather
  • Customs processing
  • Incorrect shipping addresses
  • Carrier service interruptions
  • Events outside our control

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact us as soon as possible at  bingram@shadowcollx.com

We will assist in filing carrier claims when applicable; however, Shadow Collectibles LLC is not responsible for packages marked as delivered by the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Orders returned due to incorrect or incomplete addresses may require additional shipping charges to be reshipped.

Preorders

Preorder items will ship after the official product release date and once inventory is received and processed.

Release dates are subject to change by manufacturers and distributors without notice.

If an order contains both preorder and in-stock items, the order may be held until all items are available unless otherwise stated.

International Shipping

International customers are responsible for any customs duties, taxes, import fees, or additional charges imposed by their country.

Shadow Collectibles LLC is not responsible for delays caused by customs processing.

Contact

For shipping questions or support, please contact:

Shadow Collectibles LLC
Email:  bingram@shadowcollx.com