Refund policy

Shadow Collectibles LLC has a 7-day return policy for eligible items, which means you have 7 days after receiving your order to request a return.

Due to the collectible and randomized nature of trading card products, all single card sales are final and are not eligible for return or exchange.

To be eligible for a return, sealed products must:

  • Be unopened and factory sealed
  • Be in the same condition that you received them
  • Include original packaging
  • Include proof of purchase or receipt

Opened trading card products, including booster packs, booster boxes, blaster boxes, mega boxes, tins, and similar products, are not eligible for return.

To start a return, contact us at bingram@shadowcollx.com Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

Return shipping instructions and the return address will be provided once the return request is approved.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • Your item arrives damaged
  • You receive the wrong item
  • Your order is missing items

We will work to resolve the issue as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

  • Single trading cards
  • Opened trading card products
  • Products not in original condition
  • Sale items
  • Gift cards
  • Custom or special-order items

Exchanges

We only replace items if they arrive damaged or incorrect.

European Union 14-Day Cooling Off Period

If merchandise is shipped into the European Union, customers may have the right to cancel or return their order within 14 days in accordance with applicable laws. Returned items must still be unopened, unused, and in original packaging with proof of purchase.

Refunds

Once your return is received and inspected, we will notify you if the refund is approved.

If approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at  bingram@shadowcollx.com